Shipping Policy

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Thank you for choosing WingSmith Drones. Every WingSmith product is carefully assembled, inspected, tested, and packed before shipment. Because many of our products are custom-built or made to order, shipping timelines may vary depending on your selected drone, components, upgrades, and destination.

Order Processing & Build Times

Most WingSmith drone kits, custom builds, and made-to-order products require time for component sourcing, assembly, configuration, quality-control testing, and final packing before shipment.

Estimated build and processing timelines will be displayed on the applicable product page, in your order confirmation, or communicated directly by our team. These timelines are estimates only and may change due to component availability, custom upgrade requests, supplier delays, weather, carrier disruptions, customs processing, or other circumstances outside of WingSmith Drones’ reasonable control.

We will contact you if we expect a significant delay affecting your order.

Orders for in-stock accessories, merchandise, spare parts, or non-custom products may ship sooner than custom drone builds. Where practical, we may ship items separately. If an order is split into multiple shipments, you will receive tracking information for each shipment when available.

Shipping Destinations

WingSmith Drones ships within Canada and to select international destinations.

Some products, including LiPo batteries, may be subject to carrier, destination-country, and air-transport restrictions. In certain cases, batteries may need to ship separately, may only be available through ground service, or may not be available for shipment to certain regions. We will contact you if your order is affected by a shipping restriction.

We reserve the right to decline or cancel an order where shipping is unavailable, restricted, impractical, or prohibited by applicable law, carrier requirements, or destination-country regulations.

Shipping Rates

Shipping rates are calculated at checkout where available. Rates may vary based on package size, weight, insured value, selected shipping service, destination, and whether batteries or restricted goods are included.

For custom builds, large orders, remote locations, repair shipments, or destinations where live rates are unavailable, shipping may be quoted separately after checkout. If an additional shipping charge is required, we will contact you for approval before dispatching the order.

Unless expressly stated otherwise, shipping fees are non-refundable after an order has shipped.

Tracking & Delivery

Once your order has been shipped, we will send a shipping confirmation email with tracking information when provided by the carrier.

Estimated delivery dates are provided by the carrier and are not guaranteed by WingSmith Drones. Carrier delays, customs inspections, severe weather, labour disruptions, inaccurate addresses, missed delivery attempts, and other events outside of our control may affect delivery timing.

Customers are responsible for monitoring tracking information and making any necessary arrangements with the carrier for delivery, pickup, signature requirements, address corrections, or missed-delivery notices.

Address Accuracy

Please review your shipping address carefully before completing your order.

WingSmith Drones is not responsible for delays, loss, return-to-sender fees, redirection fees, or replacement costs caused by an incomplete, incorrect, inaccessible, or undeliverable address provided by the customer.

If you need to change your address after placing an order, contact us as soon as possible at info@wingsmithdrones.ca. We cannot guarantee changes once an order has entered production, been packed, or been transferred to the carrier.

Customs, Duties & Taxes for International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, GST, handling charges, or other fees assessed by the destination country.

WingSmith Drones does not control these charges and cannot estimate them in advance. Refusal to pay applicable import charges may result in your shipment being delayed, returned, abandoned, or destroyed by the carrier or customs authority. Any return shipping costs, carrier fees, duties, taxes, or losses resulting from a refused shipment remain the responsibility of the customer.

Lost, Damaged, or Missing Shipments

Please inspect your package and its contents as soon as possible after delivery.

If your package arrives visibly damaged, take clear photos of the exterior packaging, shipping label, internal packaging, and affected contents before discarding anything. Report shipping damage to us within 48 hours of delivery at info@wingsmithdrones.ca with your order number, photos, and a detailed description of the issue.

If tracking shows that a shipment has been delivered but you cannot locate it, please first check with household members, neighbours, building management, and the carrier. Contact us promptly so we can assist with next steps and, where applicable, initiate a carrier investigation.

WingSmith Drones will reasonably assist with carrier claims for shipments that are lost or damaged in transit. Final claim outcomes may depend on carrier policies, shipment insurance, tracking status, delivery confirmation, and the information supplied by the customer.

Signature & Safe Delivery

Certain orders may require a signature at delivery due to their value, contents, or shipping destination. Where a signature service is selected or required, customers are responsible for ensuring someone is available to receive the package.

Once an order is marked delivered by the carrier to the address provided at checkout, responsibility for safeguarding the shipment transfers to the customer, subject to any applicable consumer-protection laws.

Pre-Orders & Custom-Built Products

Pre-order, custom-built, configured, upgraded, and made-to-order products may have longer processing times than standard in-stock items.

Where a product is sold as a pre-order, the estimated shipping window will be stated on the product page or order confirmation. Estimated dates are not guaranteed, particularly where builds rely on third-party component availability.

If a required component becomes unavailable or materially delayed, WingSmith Drones may offer a comparable alternative, a revised estimated timeline, store credit, or another reasonable resolution. We will not substitute a major component or paid upgrade without contacting you first.

Repairs, Warranty Claims & Return Shipping

Customers are responsible for safely packaging drones and components being sent to WingSmith Drones for repair, inspection, warranty assessment, or service unless otherwise agreed in writing.

For repair and service shipments:

• Remove props unless otherwise instructed.
• Do not send damaged, swollen, punctured, leaking, or unsafe LiPo batteries.
• Include the requested service information, order number, and contact details.
• Use a tracked shipping service where possible.
• Retain your shipment receipt and tracking number.

WingSmith Drones is not responsible for damage or loss occurring during inbound shipping to our facility unless we have provided a prepaid shipping label or otherwise agreed in writing.

Return shipping after service, repair, or warranty assessment may be billed to the customer unless the issue is confirmed to be covered under a WingSmith workmanship warranty or another written arrangement.

Contact Us

For questions about shipping, delivery, tracking, international orders, or repair shipments, please contact:

WingSmith Drones Inc.
Saskatoon, Saskatchewan, Canada
Email: info@wingsmithdrones.ca
Website: wingsmithdrones.ca

This Shipping Policy is intended to work alongside our Terms of Service, Returns & Refunds Policy, Warranty & Repairs Policy, and Drone Safety Notice. Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer-protection laws.