Return & Refund Policy

At WingSmith Drones, we want you to feel confident in your purchase. Because many of our products are specialized electronics, assembled FPV systems, and in some cases custom-built products, return eligibility varies depending on the item purchased.

30-Day Return Policy

For eligible products, you have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must be:

• In the same condition in which it was received
• Unused and, in the case of drones, not flown
• Free from damage, wear, modification, or signs of installation
• Returned with all included accessories, documentation, and components
• In its original packaging, where reasonably possible
• Accompanied by proof of purchase

WingSmith Drones performs assembly, configuration, programming, and/or bench testing on certain products before shipment. Testing performed by WingSmith Drones before delivery does not affect an item's eligibility for return.

To request a return, contact us at info@wingsmithdrones.ca with your order number and the reason for your return.

If your return is approved, we will provide return instructions and the appropriate return shipping address. Please do not send products back without receiving return authorization from us first. Unauthorized returns may not be accepted.

Return Shipping

For change-of-mind returns or other returns that are not the result of an error or defect, the customer is responsible for return shipping costs.

Where available, WingSmith Drones may provide a prepaid return shipping label and deduct the cost of the label from the refund.

If an item arrived defective, damaged, or incorrect, WingSmith Drones will cover reasonable return shipping costs where a return is required.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable consumer law.

Drones and Drone Kits

Standard WingSmith Drones models and kits may be eligible for return within the 30-day return period provided they meet the eligibility requirements above.

A drone that has been flown is considered used and is generally not eligible for a change-of-mind return.

Damage resulting from flight, crashes, propeller strikes, improper operation, incorrect installation, liquid exposure, modifications, or normal wear and tear is not considered a product defect and is not eligible for a return or refund under this policy.

FPV drones are repairable by design. If you've damaged your drone, please contact us. WingSmith Drones offers repair support and can help diagnose the issue, identify replacement components, or arrange repair services.

Custom and Design-Your-Own Products

Products that are made to a customer's individual specifications or clearly personalized may not be eligible for return.

This includes, where applicable:

• Design Your Own Drone builds
• Special-order builds or components
• Products modified specifically at the customer's request
• Personalized products
• Non-standard configurations sourced or manufactured specifically for an individual order

Unless required by applicable law, custom and personalized products are final sale once production, customization, or procurement has begun.

Where permitted by law, design, engineering, configuration, or labour fees associated with custom projects are non-refundable once that work has begun.

This does not affect your rights if a custom product arrives damaged, defective, or materially different from what was agreed upon.

LiPo Batteries and Other Dangerous Goods

Due to safety requirements and shipping restrictions associated with lithium polymer (LiPo) batteries, LiPo flight batteries are not eligible for change-of-mind returns once shipped, except where required by law.

If you receive a battery that appears damaged, defective, swollen, punctured, or otherwise unsafe, do not use or ship the battery back to us without contacting us first.

Contact info@wingsmithdrones.ca and we will provide appropriate instructions.

Never ship a damaged lithium battery unless specifically instructed to do so using an approved shipping method.

Electronics, Components and Accessories

Electronics, components, tools, cases, controllers, goggles, chargers, and other accessories may be returned within 30 days if they meet the return eligibility requirements above.

Products that have been damaged through soldering, installation, modification, incorrect wiring, reverse polarity, misuse, or improper installation are not eligible for a change-of-mind return.

Where a product is covered by a manufacturer's warranty, WingSmith Drones may assist you in determining the appropriate warranty or support process. Nothing in this policy limits any statutory consumer rights that may apply.

Digital Products and Simulator Codes

Digital products, software licences, simulator access codes, and similar digital items are generally non-refundable once the code has been redeemed, activated, or accessed, except where required by applicable law.

If a physical kit containing a digital code is returned after the included code has already been redeemed, the value of the redeemed digital product may be deducted from the refund where permitted by law.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, or incorrect, contact us at info@wingsmithdrones.ca as soon as reasonably possible so we can assess the issue and make it right.

We may request photographs, video, troubleshooting information, serial numbers, or other reasonable information to help identify the issue.

Depending on the circumstances, we may offer troubleshooting assistance, replacement components, repair, replacement, or a refund.

Shipping damage or a manufacturing defect is different from damage that occurs after delivery as a result of flight, crashes, misuse, installation, modification, or normal wear and tear.

Final Sale Items

The following items are generally not eligible for change-of-mind returns:

• Custom or personalized products, as described above
• LiPo flight batteries, once shipped
• Redeemed or activated digital products or licence codes
• Gift cards
• Products specifically identified as Final Sale at the time of purchase

A product being discounted or included in a promotion does not automatically make it final sale unless it is specifically identified as Final Sale.

Final sale restrictions do not remove any rights you may have if an item is defective, damaged, incorrectly supplied, or otherwise protected by applicable consumer law.

Exchanges

If you would like a different eligible product, please contact us.

In most cases, the fastest way to complete an exchange is to return the original eligible item and place a separate order for the replacement once the return has been approved.

If the item is defective or we sent the wrong product, please contact us before placing another order so we can determine the best solution.

European Union / European Economic Area – 14-Day Right of Withdrawal

If your order is covered by European Union or European Economic Area consumer protection laws, you may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact info@wingsmithdrones.ca within the applicable withdrawal period.

Where the statutory right of withdrawal applies:

• You must return the goods within the time required by applicable law after notifying us of your decision to withdraw.
• You are responsible for the direct cost of returning the goods unless WingSmith Drones agrees otherwise or applicable law requires us to pay it.
• We will refund eligible payments, including the cost of our least expensive standard delivery option where required by law.
• Additional shipping charges resulting from choosing an expedited or more expensive delivery method may not be refundable.
• You may inspect an item as reasonably necessary to determine its nature, characteristics, and functionality, but you may be responsible for diminished value resulting from handling or use beyond what is reasonably necessary.

Certain purchases may be exempt from the statutory right of withdrawal, including goods made to your individual specifications or clearly personalized, where the applicable legal requirements for that exemption are met.

Nothing in this policy limits any mandatory consumer rights or legal guarantees applicable to customers in the European Union, European Economic Area, or other jurisdictions.

Refunds

Once your return has been received, we will inspect it and notify you whether your refund has been approved.

For approved returns, the refund will normally be issued to your original payment method within 10 business days of approval.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since WingSmith Drones confirmed that your refund was issued, please contact us at info@wingsmithdrones.ca.

Where a different refund timeline is required by applicable consumer law, the legally required timeline will apply.

Questions

If you have questions about a return, refund, damaged product, warranty issue, or whether your item is eligible for return, please contact:

WingSmith Drones Inc.
Email: info@wingsmithdrones.ca

We're happy to review your situation and help determine the best solution.